FAQ

  1. Can I edit my order? If you would like to edit your order please contact us at madarjewelryco@gmail.com with your order number and name before 3 P.M. (PST). This has to be done the same day the order was placed.
  2. Can I cancel my order? If you would like to cancel your order please contact us at madarjewelryco@gmail.com with your order number and name before 3 P.M. (PST) the same day the order was placed.
  3. How long will it take for my order to be fulfilled? Your order will be fulfilled by 5 P.M. (PST) the same day it is placed.
  4. Is a signature required for an order? If your order is over $500 a signature will be required when the package is being delivered. 
  5. Can I edit my shipping address? If you would like to edit the shipping address of your order please contact us at madarjewelryco@gmail.com with your order number and name before 3 P.M. (PST) the same day the order was placed.
  6. My package is marked as delivered but I haven’t received it? In the rare case that your tracking number shows your package has been marked as delivered, but you still have not received it, we ask that you contact the shipping provider for more information. Once a package leaves our facility, it is in the hands of the shipping provider, and they will be able to open an investigation to help locate your package. Madar Jewelers isn't liable for unforeseen issues caused by USPS or UPS for theft at your destination.
  7. What is your return policy? We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at madarjewelryco@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at madarjewelryco@gmail.com.
  8. Where can I plugin a discount code? You can plugin a discount code at the checkout page.